Who We Are
Froviant Window Furnishings Pty Ltd (ABN 53 617 482 091), operating as Froviant, provides custom window covering products and installation services. Our registered office is located at 28 Harbour View Drive, Southport QLD 4215, Australia. When we refer to "we", "our" or "us" in this document, we mean Froviant Window Furnishings Pty Ltd.
Information We Collect
We collect personal information that you voluntarily provide when you interact with our services. This includes:
- Full name and preferred contact name
- Email address and telephone number
- Residential or business address (for measure-and-quote appointments)
- Details about your property windows, rooms and product preferences
- Payment details when you place an order (processed securely via our payment gateway)
We also automatically collect certain technical data when you visit our website, such as your IP address, browser type, referring page and pages viewed. This data is gathered through server logs and cookies.
How We Use Your Information
We use the information we collect for the following purposes:
- Processing your enquiries and arranging consultations
- Manufacturing and delivering your window furnishing order
- Communicating with you about your order status, installation appointments and warranty matters
- Improving our website, services and product range
- Complying with our legal and regulatory obligations under Australian law
Sharing and Disclosure
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:
- Our installation subcontractors (name, address and contact details only, for scheduling purposes)
- Our payment processor for transaction handling
- Our web hosting provider for the secure storage of website data
All third parties we work with are contractually required to protect your data in accordance with applicable privacy legislation.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described above, and for a reasonable period thereafter to comply with our legal obligations, resolve disputes and enforce our agreements. Enquiry data submitted through our website contact form is retained for up to 24 months.
Your Rights
Under the Australian Privacy Act 1988, you have the right to access, correct or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us at [email protected] or call (07) 3162 4890.
Security
We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure or destruction. Our website uses HTTPS encryption and our internal systems are password-protected and access-restricted.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or relevant laws. The revised version will be posted on this page with an updated date at the top.
Contact
If you have any questions about this privacy policy or wish to make a complaint about how we have handled your personal information, please contact us at [email protected].